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In this Article: How to Exchange Your Tickets Online | Exchange Policies & Fees
One of the great benefits of being a Broadway in Hollywood season ticket holder is the flexibility to exchange your tickets for another performance of the same show title. You can easily make exchanges through your online account.
For more information/details for Season Ticket Holder Exchanges, please click here!
âť— Important Notes:
- If your new seats are at a higher price, you’ll need to pay the difference at checkout.
- If your new seats are at a lower price, your ticket cost will remain the same. You won’t receive a credit, but this ensures you retain the full value for future exchanges or resale.
- Exchanges are FREE online.
- Exchanges are on a best available basis and may not be available on your desired performance date or in your desired seating area.
- Downgrades are not refundable.
- Exchanging into a weekend or holiday performances may incur an additional charge.
- Tickets may not be exchanged from one production to another.
There are four ways as a Season Ticket Holder you Exchange your tickets:
Online Exchanges
How to Exchange Your Tickets Online
- Go to 'My Events'
Click 'My Events' in the top left menu bar. - Select Your Event
Choose the event you wish to exchange. - Click 'Exchange'
Select the 'Exchange' button to begin the process. - Choose Your New Tickets
Select your preferred date, time, and seating for the exchange. - Complete the Exchange Process
Follow the on-screen prompts to finalize your exchange. - Confirm Your Updated Tickets
Your new event details will be available in the 'My Events' tab.
✔️ Exchanges are available throughout the season. You can exchange your tickets online with no exchange fee up to 48 hours before showtime.
✔️ Phone exchanges are available for a $5.00 exchange fee per call, email or online chat. You can contact the Season Ticket Office at 866-755-2929 for assistance Monday - Friday, 9 AM - 5 PM & Saturday 9 AM - 3 PM.
In Person At the Box Office-
6233 Hollywood Boulevard (at the famed intersection of Hollywood & Vine)
One of our box office attendants will be happy to assist you in exchanging your tickets. Please have a photo ID or your account number ready.
Click Here for our Box Office hours!
By Phone
866-755-2929 | seasontickets@broadwayinhollywood.com
Monday - Friday, 9 AM - 5 PM & Saturday 9 AM - 6 PM
Online Chat
Please have your account number on hand before starting your chat.
Please note: there is a $5 per online chat. Reminder: Exchanges are FREE online and at the box office.
Chat is available Monday - Friday • 10am - 3pm.
Need Assistance? We're Here to Help!
Broadway in Hollywood Season Ticket Services
866-755-2929 | seasontickets@broadwayinhollywood.com
Monday - Friday, 9 AM - 5 PM & Saturday 9 AM - 6 PM